Frequently Asked Questions
Everything you need to know about shopping with Canton Collective.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days for domestic orders, while international delivery times vary by location.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Are your materials sustainably sourced?
At Canton Collective, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize organic or recycled fabrics whenever possible.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within one hour of placement by contacting our customer support team.